You can access your account and statement information. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . I have a summons relating to an offence inside the tunnel. I have read and accepted the terms and conditions. You are over 65 and receive the highest rate of Attendance Allowance. We will refund any payments you have made to your Account. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. To request a receipt, please have your card payment details available and click here. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. Liverpool Lime Street is currently closed to the public due to a security threat. Do I have to be in the vehicle to use the concession? If you wish to change your nominated vehicle please call 0151 330 1004. Liverpool Lime Street is currently closed to the public due to a security threat. We recommend that you check the rules for the type of ticket you hold before making a claim. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. The discount is allocated to your T-FLOW account. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. Your account must always remain in credit and you can set up a regular monthly Direct Debits or top up by debit or credit card online if you prefer. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. There is a restriction to four vehicles for each personal account. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. We will add your new allowance to your journeys automatically on 1st April each year. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. Receipts are available for viewing and downloading up to 6 months after your journey. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. You are able to top up your fast tag securely from this app. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. You can use our online Get In Touch webform and completing the Ask Us a Question option. 3. We are sorry for any inconvenience caused. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Penalty surcharge 60. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk We are sorry for any inconvenience caused. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. The discount is only available to class 1 vehicles, i.e., a car or small van** via your dashboard where you can view your statement or see an itemised history of journeys made. The concession can only be used in the vehicle you nominated on your application form. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. Does the Local Residents Discount apply to taxis, driving instructors, or others who use their vehicles for business use? The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. No trains are running from the station. Any payments made using a mobile device (e.g. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. The loans are still being paid and will not be paid off until 2048. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. We usually operate a reliable service however sometimes things can go wrong. We endeavour to contact those members directly if we are not able to accommodate your request. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. receive the highest rate of mobility component of the Disability Living Allowance; They will be contacted directly to discuss transferring to T-FLOW over the coming months. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. 8am to 8pm - Saturday, Sunday and Bank Holidays. transactions in live time as well as the status of Fast Tag account balances. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. The easiest way to apply for Merseylink membership is online here. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? New customers can register for a T-FLOW account online. I want to travel through the tunnel. Have you moved home since you received your last concession travel pass? I have a foreign licence plate can I still register? Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. You must notify Merseytravel of any change to your address, vehicle registration or personal information. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Anything above that weight may still travel subject to prior approval based on a load calculation basis. Minimum charge one hour. For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. To request a receipt, please have your card payment details available and click here. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. Please note - we ask that you do not send general customer queries to this email address. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. If you do not register, proving eligibility, the full cash toll rate will apply. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. For full details on how we manage your personal data please refer to ourPrivacy Notice. Refunds and Compensation. With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. In the months that follow the launch of T-FLOW, our Customer Service team will be making contact with existing customers to discuss their account migration in more detail - until then you may continue to use Fast Tag to avoid any inconvenience. Last updated on: 2021-08-30 You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Step 3. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. What is the Mersey Tunnel's Residents Discount Scheme? You can cancel your T-FLOW account at any time . We are sorry for any inconvenience caused. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. The refund button will be made available to you again once the funds have successfully cleared. Merseytravel is committed to processing your personal information in a clear and transparent way. Get In Touch webform and complete the Fix It / Report It option. You may find the answer or help you need there. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. What do the traffic light and lane display messages mean? The maximum fine for breach of a byelaw is 1,000. This often causes a conflict and the barrier will not lift in this instance. You have the option to print or download this for your records. Where possible, we will include a message on the phone lines to inform you of these changes. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. 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